MCH PRIVACY POLICY

Privacy Policy

Effective date: September 3, 2026 · Last updated: September 3, 2026

Murphy & Chopineau Holdings, LLC, doing business as MCH (“MCH,” “we,” “our,” or “us”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request an estimate, communicate with us, schedule or receive services, make a payment, or otherwise interact with MCH. Our services include moving, junk removal, and other property-related services offered by MCH.

1. Scope of This Policy

This Privacy Policy should be read together with our Terms of Service, which govern your use of our website and services. By interacting with MCH, you acknowledge access to this Privacy Policy. Where law requires consent for a particular activity—such as certain marketing communications or processing of sensitive information—MCH will seek that consent separately in the manner required by law. This Policy does not create legal rights or obligations beyond those provided by applicable law or a contractual agreement.

2. Information We Collect

Depending on how you interact with MCH, we may collect:

Name, telephone number, email address, billing or mailing address, and pickup, delivery, or service address;
Requested-service, scheduling, property, inventory, access, and special-handling information;
Photographs, videos, communications, and other information you voluntarily provide; and
Payment and transaction information. Payment-card information is generally processed by third-party payment processors rather than stored directly by MCH.

When you use our website, we or our service providers may automatically collect technical information such as IP address, browser or device type, operating system, pages viewed, website-navigation activity, cookie identifiers, and similar usage information.

3. How We Use Your Information

MCH may use personal information to:

Prepare estimates, schedule, and provide moving, junk removal, and other requested services;
Communicate about appointments, service updates, payments, claims, or customer support;
Process transactions, maintain business records, and document property conditions or service performance;
Investigate and resolve claims, complaints, or disputes; improve our website, services, and operations; and maintain security and prevent fraud;
Send marketing communications where permitted by law;
Comply with legal, tax, insurance, accounting, or regulatory requirements; and
Protect MCH’s rights, property, safety, and legitimate business interests.

4. How We Share Information

MCH does not sell personal information for monetary compensation. We may disclose personal information when reasonably necessary to provide services or operate our business, including to MCH employees, independent contractors, subcontractors, payment processors, scheduling providers, technology providers, professional advisors, insurers, business partners involved in a requested service, and governmental or law-enforcement authorities where required or permitted by law.

Information provided to service personnel may include your name, service address, contact information, appointment details, inventory information, access instructions, special-handling requirements, and other information reasonably necessary to complete the service. MCH does not sell, rent, or share SMS opt-in information for third parties’ marketing purposes.

5. Email, SMS & Other Communications

By providing contact information, you authorize MCH to communicate with you regarding estimates, scheduling, appointment confirmations, service updates, payments, claims, customer support, and other matters related to your relationship with MCH. Where required by law, promotional or marketing communications will be sent only with appropriate consent. You may opt out of marketing communications at any time. Opting out of marketing communications does not prevent MCH from sending transactional, service-related, safety, legal, or other communications reasonably necessary to administer an active customer relationship.

Message frequency may vary, and message and data rates may apply. You may reply STOP to opt out of text messages and HELP for assistance.

6. Cookies & Website Technologies

MCH may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, maintain security, and support analytics or marketing activities. You may control or disable certain cookies through your browser settings, although doing so may affect website functionality or performance. Our website may link to third-party websites or services; MCH is not responsible for their privacy practices, content, or information-handling practices.

7. Third-Party Service Providers

MCH may use third-party providers for website hosting, cloud storage, customer relationship management, scheduling and dispatch, payment processing, accounting, email or SMS delivery, electronic signatures, customer support, analytics, security, and other business-support functions. These providers may process information as reasonably necessary to provide services to MCH and may be governed by their own privacy policies and legal obligations.

8. Data Security

MCH uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, electronic transmission, storage system, or security measure can guarantee absolute security. Please take reasonable precautions when communicating sensitive information electronically.

9. Data Retention

MCH may retain personal information for as long as reasonably necessary to provide services, maintain customer and transaction records, comply with legal, tax, accounting, insurance, or regulatory obligations, resolve claims or disputes, prevent fraud, protect legitimate business interests, and exercise or defend legal rights. When information is no longer reasonably required, MCH may securely delete, destroy, or de-identify it in accordance with applicable law.

10. Your Privacy Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of personal information, and to withdraw certain permissions or opt out of marketing communications. MCH may require reasonable verification of identity before processing a privacy request. Some information may be retained after a deletion request when necessary for legal compliance, contract performance, fraud prevention, accounting, tax, insurance, litigation, security, or other lawful purposes.

11. Children’s Privacy

MCH’s website and services are intended for adults legally capable of requesting and purchasing our services. MCH does not knowingly collect personal information directly from children under 13. If we learn that such information was collected in a manner inconsistent with this Policy or applicable law, we will take reasonable steps to investigate and delete it where appropriate.

12. Changes to This Privacy Policy

MCH may update this Policy as our business, services, technology, or legal obligations change. An updated Policy will be posted on this page with a revised effective date. Unless otherwise required by law, changes are effective when posted. Continued use of the website or services after an update takes effect constitutes acknowledgment of the updated Policy to the extent permitted by law.

13. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or MCH’s privacy practices, contact:
Murphy & Chopineau Holdings, LLC
Doing business as MCH
Email: junk904.info@gmail.com
Phone: (904) 685-8388
Website: www-mch.com

Privacy-related requests should provide enough information for MCH to reasonably identify the requester, understand the request, and respond appropriately.