MCH TERMS OF SERVICE

Terms of Service

Effective date: September 3, 2026 · Last updated: September 3, 2026

These Terms of Service (“Terms”) govern your use of the MCH website and the services provided by Murphy & Chopineau Holdings, LLC, doing business as MCH (“MCH,” “we,” “our,” or “us”). MCH offers moving, junk removal, labor, hauling, packing, furniture, property-related, and related services.

1. Acceptance of Terms

By accessing our website, requesting an estimate, scheduling services, signing an MCH document, making payment, authorizing work to begin, or otherwise using our services, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree, please do not use our website or services.

2. Estimates, Pricing & Scheduling

Estimates are based on the information the customer provides, including scope of work, inventory or volume, accessibility, labor, travel, and known conditions. Unless expressly guaranteed in writing, an estimate may change when additional items or services are requested; actual volume or workload differs from what was disclosed; access conditions differ; additional labor, time, waiting time, stairs, elevators, long carries, parking, disposal, or other conditions materially affect the work.

MCH will make reasonable efforts to communicate a material pricing change before performing the additional work. Appointments are confirmed only when accepted by MCH and may be adjusted because of traffic, weather, equipment availability, operational requirements, emergencies, or events outside our reasonable control.

3. Customer Responsibilities

Customers must provide complete and accurate information about the requested service. The customer is responsible for:

Providing safe and lawful access to the property;
Obtaining required parking, building, elevator, HOA, or other permissions;
Disclosing stairs, elevators, long carries, restricted access, oversized items, hazards, and other relevant conditions;
Keeping children appropriately supervised and pets secured;
Maintaining a reasonably safe working environment;
Being present, or designating an authorized representative, when reasonably required; and
Having lawful ownership of, or authority over, all items to be moved, transported, removed, donated, recycled, or disposed of.

MCH may refuse, suspend, postpone, or modify services if conditions are unsafe, unlawful, materially different from those disclosed, or outside the agreed scope of work.

4. Moving Services

Unless packing services are purchased from MCH, customers are responsible for properly packing and preparing their property for transportation. Customers should disclose before service begins any fragile, high-value, oversized, unusually heavy, specialty, or unusually delicate items. MCH may determine appropriate loading, transportation, unloading, furniture disassembly, reassembly, and handling procedures based on safety and operational requirements.

Moving services may be governed by additional documents, including a written estimate, moving service agreement or bill of lading, inventory or condition report, customer completion form, and approved change orders. Where Florida household-moving law applies, the written estimate and service contract—not this web page—will contain the disclosures and signatures required before moving or accessorial services begin.

5. Junk Removal Services

The customer represents that they own or have lawful authority to dispose of all items presented for removal. MCH may refuse to remove, transport, or handle hazardous, unlawful, unsafe, prohibited, or improperly disclosed materials. Final pricing may change when actual volume, weight, materials, accessibility, disposal requirements, or labor differ from the information originally provided.

Once property is lawfully accepted and removed as junk or disposal material, it may be disposed of, recycled, donated, transferred, or otherwise handled in accordance with MCH’s operational practices and applicable law.

6. Prohibited & High-Risk Items

MCH may refuse hazardous waste, explosives, ammunition, flammable materials, pressurized containers, biohazards, medical waste, illegal substances, and other material that cannot be safely or lawfully handled. Customers should personally retain cash, jewelry, important documents, valuable collectibles, electronic data, passwords, sentimental items, and other unusually valuable or irreplaceable property unless MCH expressly agrees otherwise in writing. Failure to disclose unusually valuable or high-risk property may affect MCH’s ability to accept the item or investigate a later claim.

7. Payments, Deposits & Cancellations

Customers agree to pay authorized charges for services performed. Depending on the service, charges may include labor, transportation, volume or load charges, disposal or dump fees, additional personnel, waiting time, stairs or long carries, specialty-item handling, and other services disclosed in the applicable estimate or service agreement.

Any deposit, refund, cancellation, rescheduling, no-show, or weather-related policy applicable to a job will be stated in the estimate, cancellation policy, or service agreement supplied for that job. These Terms do not create a charge that was not disclosed or otherwise authorized.

8. Property Protection & Valuation

MCH will use reasonable care when handling customer property. Valuation protection is not insurance; it is a contractual method for determining a mover’s responsibility for eligible loss or physical damage to property while it is in the mover’s care, custody, and control. Customers are encouraged to maintain appropriate homeowners, renters, commercial, or other insurance for their property.

For a household move subject to a limitation of liability or a valuation option, the applicable valuation rate, limitation, cost of any optional coverage, and any opportunity to accept, reject, or select coverage must be provided in the written estimate or service contract before services begin, as required by applicable law. This website page does not select or waive any valuation option.

If MCH determines it is responsible for covered property loss or damage, MCH may, as appropriate, repair the property, arrange for repair, replace it with an item of comparable kind and quality, reimburse an applicable value, or provide another mutually agreed resolution. Any compensation remains subject to the applicable written valuation terms, reasonable repair cost, fair market value, actual proven loss, exclusions, and law.

9. Property Damage & Claims

Customers should inspect their property and completed work when reasonably possible and promptly report concerns. MCH may request information reasonably needed to investigate a claim, such as photographs, videos, proof of ownership or value, repair estimates, inventory records, or service documents. Customers should preserve damaged property and give MCH a reasonable opportunity to inspect or investigate before disposing of, repairing, or materially altering it, except where immediate action is reasonably necessary to prevent further damage.

Investigating, discussing, negotiating, or settling a claim is not an admission of fault or liability. Customers agree to make a good-faith effort to resolve property claims through MCH’s applicable claim procedures before pursuing formal dispute resolution, except where applicable law provides otherwise.

10. Limitations of Responsibility

To the extent permitted by law, MCH is not responsible for loss or damage resulting from:

Improper customer packing, hidden or pre-existing defects, ordinary wear, or inherent fragility;
Mechanical or electronic failure without evidence of external physical damage;
Undisclosed high-value or specialty items, customer acts or omissions, or unsafe conditions;
Weather, natural events, or circumstances beyond MCH’s reasonable control; or
Property MCH expressly declined to handle.

To the extent permitted by law, MCH is also not responsible for indirect, incidental, special, or consequential losses such as lost profits, business interruption, loss of income, loss of use, hotel expenses, rental expenses, travel costs, inconvenience, or emotional distress. Nothing in these Terms limits liability or rights that cannot legally be limited or waived.

11. Website Use & Intellectual Property

The MCH website and its content—including logos, branding, text, graphics, photographs, designs, and other materials—are owned by or licensed to MCH unless otherwise stated. Content may not be copied, reproduced, distributed, modified, or commercially exploited without authorization except as permitted by law. You agree not to use the website in a way that is unlawful, fraudulent, harmful, or interferes with its operation or security.

12. Communications & Electronic Records

Customers may communicate with MCH by telephone, email, SMS, website forms, or other electronic means. By providing contact information, you authorize service-related communications reasonably necessary for estimates, scheduling, service delivery, billing, claims, customer support, and related business purposes. Marketing texts or calls will be sent only where MCH has the consent required by applicable law. Consent to receive marketing messages is not a condition of purchase.

Message frequency may vary, and message and data rates may apply. You may reply STOP to opt out of text messages and HELP for assistance. Where permitted by law, electronic approvals, acknowledgments, signatures, notices, and records may have the same effect as written communications. Use of the website and our handling of personal information are also subject to the MCH Privacy Policy.

13. Independent Contractors & Third Parties

MCH may use employees, independent contractors, subcontractors, vendors, or third-party service providers to assist with services or business operations. MCH may also rely on third parties for payment processing, scheduling, technology, communications, disposal, recycling, donation, transportation support, or other operational needs. Third-party products and services may be subject to separate terms and policies.

14. Additional Service Documents

Depending on the service, written estimates, moving or junk-removal service agreements, bills of lading, inventory or condition reports, customer completion forms, damage-claim procedures, cancellation policies, approved change orders, and other written agreements may also govern the transaction. These documents should be read together with these Terms. If a separately signed agreement specifically addresses the same issue differently, the more specific signed agreement controls for that issue to the extent permitted by law.

15. Disputes & Governing Law

The parties agree to make reasonable good-faith efforts to resolve concerns directly before pursuing formal legal remedies. Any dispute-resolution requirements in an applicable MCH service agreement or other signed document also apply. These Terms are governed by applicable federal law and the laws of the State of Florida, without regard to conflict-of-law principles and without limiting rights that cannot legally be waived.

If any provision of these Terms is determined invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

16. Changes to These Terms

MCH may revise these Terms from time to time to reflect changes in services, business operations, technology, policies, or legal requirements. Updated Terms will be posted on this page with a revised effective date. Continued use of the website or services after revised Terms take effect constitutes acknowledgment of the updated Terms to the extent permitted by law.

17. Contact Us

Questions about these Terms may be directed to:
Murphy & Chopineau Holdings, LLC
Doing business as MCH
Email: junk904.info@gmail.com
Phone: (904) 685-8388
Website: www-mch.com